HIGHLIGHTS
SUMMARY
When dissatisfaction is triggered, various ‘complaint behaviors` may occur (like voicing of one`s dissatisfaction, private responses in terms of, e_g, word-of-mouth communication to friends and relatives, and third party responses like filing a malpractice suit ). Whatever the mechanism may be, patients are sometimes dissatisfied with their healthcare and a portion of these patients choose to pursue legal action, be it through, e_g, state boards handling disciplinary cases or through legal remedies with the opportunity for receiving tort compensation (together referred to as "complaints"). A few studies have suggested satisfaction with healthcare . . .
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