Qualitative study of patient views on a ‘telephone-first’ approach in general practice in england: speaking to the gp by telephone before making face-to- face appointments

HIGHLIGHTS

• who: Sarah L Ball and colleagues from the Cambridge, UK University of Exeter Medical have published the Article: Qualitative study of patient views on a ‘telephone-first’ approach in general practice in England: speaking to the GP by telephone before making face-to- face appointments, in the Journal: BMJ Open 2018;8:e026197. of /2018/
• what: The main focus of the interview was on patients' and carers' views of the advantages and disadvantages of the ‘telephone-first' approach, including its convenience, perceptions of quality of care and impacts on the doctor-patient relationship. The authors . . .
  

   

  

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