Quality assessment of the services delivered by a court, based on the perceptions of users, magistrates, and court officials

HIGHLIGHTS

• who: Patru00edcia Moura e Su00e1 et al. from the University of Aveiro, Aveiro, Portugal have published the article: Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials, in the Journal: Sustainability 2021, 13, 504. of /2021/
• what: This paper aims to measure the quality of the services delivered by a by assessing the satisfaction of users and service providers i.e. and For that purpose a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument . . .
  

   

  

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