Quality management in surgery: improving clinical and surgical outcomes

HIGHLIGHTS

• who: Gestão da qualidade em and colleagues from the the medical staff, the rules of mandatory completion of medical records, as well as discharge conditionsIn, the Hospital Standardization Manual was expanded. In, the Joint Commission on Accreditation of Hospitals was created, which officially delegated the accreditation program to the Joint Commission on Accreditation of Hospitals in, . A "culture of quality" was introduced with emphasis on evaluation, education and health consulting. In addition, it helped establish laws in the area of health care7. Modern concepts of quality, with a focus on customer satisfaction as advocated by American . . .
  

   

  

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