HIGHLIGHTS
- who: JEL Classification L et al. from the (UNIVERSITY) have published the article: Service Quality and Process Maturity Assessment, in the Journal: (JOURNAL) of 56,/Dec/2013
- what: In praxis the authors focus rather on capability of a process because mostly it is not possible to watch all running service processes in real time. The research aim, as already mentioned in the introduction, is to find a methodology for evaluation of a service organization`s readiness and capability to provide best quality services, so called service excellence.
- future: Do not confirm this correlation . . .
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