HIGHLIGHTS
SUMMARY
Although previous studies on SE have provided valuable insights into its ecosystem and relevance to business disciplines, they have not specified a particular group of participants, such as customers. Its impact on the integration between participants has not been examined in previous studies, which focus on how the technology used in one field may differ from that used in another on SE platforms which assured that 2 of 15 the technologies play an essential role in the SE ecosystem. The review contributes to the literature by classifying the participants in the SE ecosystem into . . .
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