The effect of service quality on patient citizenship behaviors: evidence from the health sector

HIGHLIGHTS

SUMMARY

    This includes service quality, satisfaction of patients with the service, and even how the service quality can be increased through the level of satisfaction or other constituents. Since good servicedrives qualitypatient drives satisfaction, patient satisfaction, patients will visit the same hospital rather quality patients will opt to opt visittothe same hospital rather than than others, which turns into behavioral actions, resulting in PCB. others, which turns into behavioral actions, resulting in PCB. Supportive resultsSatisfied also come from or Guo et_al,exhibit supporting loyalty, PCB and other mediators. customers patients improves PCB, recommendations, where customerhelping . . .

     

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