The effects of a health care chatbot’s complexity and persona on user trust, perceived usability, and effectiveness: mixed methods study

HIGHLIGHTS

  • who: Unknown from the Department of Industrial Engineering, University, United States have published the research work: The Effects of a Health Care Chatbotu2019s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study, in the Journal: (JOURNAL)
  • what: This study showed that factors such as chatbots` persona and language complexity are two design considerations that influence the ability of chatbots to successfully provide health care information. The aim of this study was to examine the effects of an educational health care chatbot, as it differs in complexity of responses (technical vs nontechnical . . .

     

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