HIGHLIGHTS
- who: Josu00e9 Bocoya-Maline from the (UNIVERSITY) have published the Article: The EFQM excellence model, the knowledge management process and the corresponding results: an explanatory and predictive study, in the Journal: (JOURNAL)
- what: This study provides empirical evidence of the direct and indirect relationships among the EFQM model the KM process and the corresponding results. The main novelty of this study is that it is focused on the analysis of the EM subcriteria (enablers) that include aspects of KM systems and the ways in which their efficient implementation supports the development of the phases of . . .
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