HIGHLIGHTS
- who: Pengfei Cheng et al. from the School of Economics and Management, Xi'an University of Technology, Xi'an, China have published the paper: The Influence of Perceived External Prestige on Emotional Labor of Frontline Employees: The Mediating Roles of Organizational Identification and Impression Management Motive, in the Journal: (JOURNAL)
- what: Drawing on both the organization identification and impression management theories the authors propose that perceived external prestige of frontline employees influences their emotional labor through organizational identification and impression management motive. The authors propose that employees, driven by impression management motives, are prone to . . .
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