This main theme is derived from the three following themes: 1) ‘staff – a trustworthy source of information’. parents perceived the staff as experienced and knowledgeable and appreciated obtaining information about practical things and about the swedish system; 2) ‘access to emotional support’. several parents expressed the need for emotional support and valued that by meeting the staff they knew they had someone to turn to; 3) ‘becoming familiar with the staff’. it was appreciated to know who will come to your home as this gave parents an increased sense of security. conclusions: initiating the program through introducing home visiting staff at a scheduled antenatal visit benefited parents, by giving them useful information and social support. the visit also seems to be indirectly beneficial as it contributes to building trust for the staff and the rest of the program. key messages: initiating an extended home visiting program at a scheduled antenatal visit benefited parents, by giving them useful information and social support. antenatal visit contributed to building parents’ sense of trust for the staff and the rest of the program