HIGHLIGHTS
- who: Pengfei Cheng and collaborators from the School of Economics and Management, Xi`an University of Technology, Xi`an, China have published the Article: Transformational Leadership and Emotional Labor: The Mediation Effects of Psychological Empowerment, in the Journal: (JOURNAL)
- what: One of the research streams on the antecedents of emotional labor focuses on customer behaviors, such as customer incivility and customer participation . To address this gap, the purpose of this study is to unveil the underlying processes responsible for the effects of transformational leadership on front-line employees` emotional labor by introducing psychological empowerment as . . .
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