HIGHLIGHTS
- who: Jumadil Saputra from the Faculty of Economics and Business, Mulawarman University, Kota, Kalimantan Timur, Indonesia have published the Article: Type of the Paper (Article, in the Journal: (JOURNAL)
- what: This study provides recommendations and suggestions that need to be given to PT Telkom Indonesia Witel Area on the services provided to improve the weaknesses that have been identified by using the ServQual method and Importance Performance Analysis. The measurement items on each indicator in the research variables are reliable and can be used to conduct further research.
- how: This study aims to . . .
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