Utilização do modelo servqual em uma rede de supermercados como instrumento de avaliação da qualidade

HIGHLIGHTS

• who: REFERENCIAS and colleagues from the Universidade Federal Pará, Programa Pós Graduação have published the research: UTILIZAÇÃO DO MODELO SERVQUAL EM UMA REDE DE SUPERMERCADOS COMO INSTRUMENTO DE AVALIAÇÃO DA QUALIDADE, in the Journal: (JOURNAL)
• what: The Article aimed to assess the quality level of service in network of supermarket consumers Pará through case study. The paper presents the concept development and adaptation of Thus the authors compared the expectations and perceptions of random sample involving customers who use different types of services available in the supermarket and tried to determine . . .
  

   

  

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