Chatbots in cybersecurity: enhancing security chatbot efficacy through iterative feedback loops and user-centric approaches

HIGHLIGHTS

• What: The research proposes implementing an Intelligent Chatbot Security Assistant (ICSA) model on WhatsApp to detect and respond to cyberattacks based on user conversations and identifies the challenges with this implementation. This research provides valuable insights into the use of chatbots in cybersecurity, their current level of research and implementation as a cybersecurity tool, and directions for future research. The paper proposes the IMAS, which includes a chatbot webhook adapter that manages the webhook APIs of the chatbot service offered by a messenger, a multi-antivirus scanner that recognises malicious files, and a broker server that acts . . .
  

   

  

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