HIGHLIGHTS
- What: This study assesses the impact of ISO 9001:2015 implementation on service delivery and at the (NIA) Regional Office VIII. By examining the impact of this standard on public service delivery, the study aims to provide actionable insights that can guide future improvements in quality management and operational frameworks. Ultimately, this research seeks to contribute to the enhancement of service delivery for the benefit of NIA`s farmer-beneficiaries and the greater Filipino community. The survey questions were aligned with the research objectives and were pretested to ensure clarity and relevance.
- Who: JTROLIS from . . .
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