Influence of leaders’ emotional labor and its perceived appropriateness on employees’ emotional labor

HIGHLIGHTS

• What: To address this this study adopts the Emotion as Social Information (EASI) model as a theoretical framework to investigate the influence of leaders` and perceived A two (leaders` strategies: surface acting vs. deep acting) by two (perceived appropriateness: appropriate vs. inappropriate) between-subjects experiment was designed with a sample of 120 front-line service employees from hotels in Shanghai. The authors focus on the impact of leaders` emotional labor on employees` emotional labor as a work behavior in the field of organizational management for three reasons. Taken together, the authors propose the following hypotheses: H1a: When . . .
  

   

  

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